Privacy Policy

Last updated: 25 September 2025

1. Introduction

PT Dekornata Indonesia Berkarya ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Supernata furniture customization services. If you disagree with our practices, please refrain from using our services.

2. Information We Collect

Personal Information: Name, phone number (WhatsApp), delivery address. Collected during order placement and stored in our secure system.

Order Data: Design specifications, uploaded images/files, custom requests, payment references (transaction IDs only). Used for order fulfillment, customer support, and quality assurance.

Technical Data: IP addresses, device information, app usage analytics. Collected automatically to improve user experience and troubleshoot issues.

3. How We Use Your Information

  • Processing and fulfilling orders
  • Communicating about orders (status, delivery, support)
  • Improving our products, services, and user experience
  • Complying with legal obligations

4. Data Sharing

We share information only when necessary:

  • With partners: Payment processors (transaction IDs only), logistics (name/address for delivery), and contractors under confidentiality agreements
  • For legal reasons: When required by law or to protect rights and safety

We never sell personal data to third parties.

5. Data Retention

We retain personal data only as long as necessary for the purposes collected, typically 3 years for transaction records. You may request deletion (except where legally required to retain).

6. Security

We use industry-standard measures to protect your data, including encryption and secure servers. No method is 100% secure; we cannot guarantee absolute data security.

7. Children's Privacy

Our services are intended for users 18+ (or parental consent if younger). We do not knowingly collect data from minors without consent.

8. Changes to This Policy

We may update this policy periodically. The "Last Updated" date will reflect the most recent revision. Continued use of our services after changes constitutes acceptance.

9. Contact

For questions, data requests, or complaints:
WhatsApp: +628111924306
Email: supernata.app@gmail.com
Hours: 09:00-18:00