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Contact & Help

Last updated: 27 July 2026

Need help using the editor, room planner, RAKAI AI, saving, or sharing? Contact our support team by email. Existing Indonesian customers can also use the order-support channel below.

1. Product and account support

Email supernata.app@gmail.com with a short description of the issue, the page you were using, and screenshots if helpful.

2. Privacy and data requests

Use supernata.app@gmail.com for access, correction, or deletion requests. We may need to verify your identity before completing a request.

4. Operating hours

Support hours are 09:00–18:00 WIB (UTC+7). Messages received outside those hours are handled on the next operating day.

5. Legal entity

PT Dekornata Indonesia Berkarya

Need help?

For product, account, or privacy help, email supernata.app@gmail.com. Existing Indonesian order support remains available.

Email support