Troubleshooting

Start with the symptom below. Avoid clearing browser data while you are trying to recover an unsaved draft.

The 3D view does not load#

Reload once, then update the browser and confirm hardware acceleration and WebGL 2 are enabled. Close other graphics-heavy tabs if the device has limited resources. If a static fallback appears, the rest of the page may still work, but the studio needs WebGL 2 for interactive editing.

My latest work is missing#

Return on the same browser and device first. Check Design → Library and your profile for a named version. If you opened a shared editable copy, return through that share link because it uses an isolated draft. Do not start several recovery tabs and edit in all of them at once.

Draft saving failed#

Keep the tab open and try another small edit after checking free device storage. Private browsing and restrictive storage settings can prevent local autosave. Download or share an available export before refreshing if the studio offers it.

A dimension or function is blocked#

Read the notice next to the control. Drawers, curved edges, accessories, floating mounting, and connected cabinets have physical fit rules. Enlarge the relevant cabinet or compartment, remove the conflicting feature, or choose a compatible layout.

RAKAI did something unexpected#

Undo the generation, restate the exact size and target section, and ask for one change at a time. For reference images, add a target width and verify the interpreted section layout.

If the problem continues, use Contact & Help and include the studio name, browser, device, what you expected, what happened, and a screenshot that contains no sensitive information.